Terms & Conditions

Product Descriptions

Photographs on our website are provided to assist you in identifying the products you require. We endeavour to ensure that the digital representations are as accurate as possible, but please be aware that some variation may exist between the colour displayed on your monitor and the actual colour of the item in question. As a result of resizing product photography the items may appear larger or smaller than actual size. We would always encourage use of the specific product dimensions or capacity to gage the actual size of a product, if unsure please contact us for clarity – we will be happy to provide information that is not displayed prior to purchase.


Formation of Contract

The contract is created upon delivery of the goods. All contracts to supply are made under Scottish, British and European law.


The receipt by you of an order confirmation does not constitute acceptance of an order. Prior to our acceptance of an order, we may need to verify relevant information. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation, for any reason. We also reserve the right to limit the order quantity on any item and to refuse service to any customer without prior notification.


We pride ourselves in the service we provide, however, we are human and it is possible that errors exist in our online database. Quotations given are in good faith but are subject to availability. If we are unable to supply goods for which we have received payment, we will inform you of this and provide you with a full and prompt refund.


In the event that goods are advertised at an incorrect price, we reserve the right to refuse or cancel orders, regardless of whether you have received an order confirmation email, and whether your payment has been received. In such an event we shall of course provide you with full and prompt refund.


Pricing and Payment

On our website, all prices are in Pounds Sterling. Your credit card company will convert our Pounds Sterling charge into your home currency on your credit card statement. This price may vary slightly from the advertised Euro price due to exchange rate fluctuations. Our exchange rates are updated daily to minimise such variations. Therefore, all prices quoted in currencies other than Pounds Sterling are subject to confirmation.


Full payment is required prior to dispatch. We accept the following Credit/Debit Cards: Visa, Mastercard and Maestro. Alternatively we accept payment via PayPal or BACS.


In instances where a request is made to pay by PayPal or BACS, if payment is not received within one calendar month the order will be cancelled, unless we are notified of a genuine reason for delay.


We do not store credit card data nor do we share customer details with any 3rd parties.



Orders are usually processed within two working days and then shipped the following working day of receipt of payment. You should expect delivery in 3 to 5 working days. Orders received before 12 noon generally get processed the same day. All goods will be delivered within the statutory performance period of 30 days (from the date of payment).


It is the customer's responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error.


All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages in shipping, please notify us within 48 hours. We will supply replacements free of charge, or- if we are unable to replace the items- a full refund to the value of the damaged item(s).



You may cancel your order prior to shipment or within 7 working days of delivery. (Working days exclude weekends and public holidays). Notification of cancellation must be in written form (by letter or email), notification by telephone is not sufficient. (This is in accordance with the Distance Selling Regulations 2000). Notification of cancellation may be sent via email to sales@hjasupplies.com, or by post to, HJA Supplies, HJA Group Ltd, Unit 6, Highlands Farm, Brightwell-cum-Sotwell, Wallingford, Oxfordshire, OX10 0QX, United Kingdom.


If you choose to cancel your order, the goods must be returned to HJA Supplies. Returned goods must be suitably packed to help ensure their safe return - we request that the original packing materials are used for this purpose. Where goods are returned for reasons other than loss, damage, or error on our part, you are liable for the return shipping costs. We ask that the goods are returned within 14 days. If you fail to return the goods, we reserve the right to charge for the cost of collecting the goods, and you are legally obliged to make them freely available for collection. Returned stock may also incur up to a 40% re-stocking charge to cover handling and administration costs.


When an order is cancelled according to the procedure described above the full purchase and shipping costs will be refunded to you. This refund will be made promptly, and certainly within 30 days, as is required by law. Refund will be made via the same medium as was used for payment (e.g. cheque or credit card).


What will you do with my personal information?

We respect your right to the privacy of your personal information: This information will be used solely for the purpose of enabling the purchase or sale of our range of products; by you, the customer. N.B. We may pass your email / telephone contact details to the courier delivering your order, for the purposes of ensuring that you receive your order smoothly. We will never pass your details on to other third parties.


Our shopping cart software stores your computer's IP (Internet Protocol) address as part of the checkout process as a security measure.


We do not store credit card data nor do we share customer details with any 3rd parties.

HJA Supplies is a trading name of HJA Group Ltd, Company Reg 9963604